Patients

PATIENTS

Every detail of our healthcare system has been designed with our patient’s experience in mind.  Not only do we want your stay to be as comfortable as possible, we are committed to getting you back to living Life Out Loud.

If you have questions about an upcoming visit or need to find a physician please call 256-543-5200 or Medical Staff Coordinator at 256-543-5892.

BEFORE YOU ARRIVE

Before Surgery

Make sure you don’t eat or drink after midnight before your surgery.  Your stomach must be empty to prevent vomiting.  Nothing by mouth means no mints, gum, candy and nothing to drink or eat.  If you eat or drink, your surgery may be postponed or cancelled.

Do not bring large sums of money, jewelry, or other valuables for your stay in the hospital.  A small amount of cash may be necessary for items from the gift shop or vending machines.  Riverview Regional Medical Center cannot be responsible for replacement of personal belongings unless locked in the hospital safe.  Items such as hearing aids, dentures, glasses, etc. should be labeled and stored in the containers provided by your caregiver or sent home with your family members.

You will need to bring a list of all the medications you are currently taking with their dosages.  You should not; however, bring any prescription medications with you unless directed by your physician.

If you have any other questions about your surgery before your arrival, please call 256-543-5270 or your physician.

What to Bring

We want you to feel at home during your stay, but recommend you bring as few personal items as possible.

We recommend you bring:

Undergarments, hospital gown and safety socks will be provided.  Wear comfortable clothes to the hospital.         Toiletry articles   
Current insurance card and photo identification                
Any important papers such as healthcare proxy or living will/advanced directives  
Co-payments and/or deductibles as indicated by your insurance provider

WHEN YOU ARRIVE

We want your stay with us to be as comfortable as possible.  If there is something you need, please ask.  We will do our best to meet your medical and personal needs.

Here are a few things to remember during your stay.                

Parking

Parking is conveniently located within a short walking distance from the main entrance or outpatient areas.  You should enter at outpatient admitting for registration.  Pre-admission testing is done on second floor – you may enter at the main entrance.  The surgery center and waiting area are located on the second floor.                

Insurance

Remember to bring a valid insurance card with you.  Your information will be taken during the admission process.

ID Band For your protection you will be given an identification bracelet with your name on it.  Please wear it all times.

Interpreter Services are available throughout the hospital.  Please alert your caregiver for arrangements.

Pastoral Care is also available upon request.  Volunteer ministers are available as needed.

GOING HOME

At RRMC we are committed to getting you back to living Life Out Loud. 

Before your discharge, we will:      

Explain any medications to you or your care provider, usually a family member
Set any necessary follow-up appointments and review information about your care at home                
Arrange home care services, if necessary with your discharge planner                
Coordinate transfer to another facility if needed or transportation home                
Forward information on your treatment and condition to your referring physician

VISITOR INFORMATION

At RRMC, we believe an important part of the healing process is visitation from friends and family.  We encourage patient visitors and hope your visit to our facility is an enjoyable, comfortable experience.                

Information Desk

You will find information desks manned by resourceful and knowledgeable associates on the first floor of the hospital.

Cafeteria

The cafeteria is open Monday through Friday for breakfast, lunch and dinner.  Breakfast is served Monday through Friday from 7:00 a.m. to 9:30 a.m.  Lunch is served from 11:00 a.m. to 2:00 p.m.  Dinner is served from 4:30 p.m. to 6:30 p.m.  During the weekend, breakfast is served from 7:00 a.m. to 9:00 a.m. and lunch is served from 11:00 a.m. to 2:00 p.m.  Dinner is not served on the weekend.

Parking

Abundant, convenient parking is located adjacent to the facility.

Visiting Policies

Visiting friends and family members is essential to the healing process of a patient.  Not only does it bring joy and comfort, research shows having visitors helps decrease the amount of time a patient spends in the hospital.  But to ensure patients get the proper amount of rest, visiting hours in most of our patient areas are from 8:00 a.m. to 9:00 p.m.  Children under the age of 14 must be accompanied by an adult at all times and may not be permitted in patient care areas.

Smoking Policy

Riverview Regional Medical Center is a non-smoking facility.  Smoking is not permitted in the hospital or on the campus of RRMC.  For information on how to quit smoking, you may call Tobacco Quitline at 1-800-784-8669. The Tobacco Quitline is available from 8:00 am until 8:00 pm Monday through Friday and from 9:00 am to 5:30 pm on Saturday. 

Visiting Hours

ICU – 6 am, 9 am, 1 pm, 5:30 pm, 8:30 pm and 11 pm.  Located on the second floor
CCU/IVU – 6 am, 9 am, 1 pm, 5:30 pm, 8:30 pm, and 11 pm.  Located on the third floor
Regular admittance – 6:00 a.m. to 9:00 p.m.  The doors to the main entrance are locked at 9:00 p.m.  You may enter at the Emergency Room entrance.  

Gift Shop

The gift shop is located in the main lobby.  We have flowers, cards, balloons, baby items/gifts, personal toiletry items and home décor accessories. The gift shop is open Monday – Friday from 9:00 a.m. to 5:00 p.m. and Saturday from 1:00 p.m. to 5:00 p.m.

Local Accommodations

For information on local accommodations, visit www.gadsden-etowahtourismboard.com

Billing & Insurance

Payment for services provided is due at the time services are rendered.  We will submit a claim for you to any third party or insurance carrier with whom we contract.  Any fees not payable by the third party or insurance carrier are the patient’s responsibility.  


Patient's Rights

Your healthcare is our priority.  We believe the most effective care occurs when the healthcare team, family and patient work together.  We encourage your participation in your plan of care, your comments and suggestions to improve your stay.  If you have concerns about the care you or your family member received, we encourage you to speak with your physician or caregiver.  If the matter is not resolved to your satisfaction, please contact the Patient Advocate at 256-543-5281 or mail to Patient Advocate, Riverview Regional Medical Center, 600 South Third Street, Gadsden, Alabama 35901. Anonymous concerns may be sent to the HMA Home Office by phone at 1-888-462-0380 or by mail at P.O. Box 770621, Naples, Florida 34107.  Unresolved complaints may also be reported to the Alabama Department of Public Health Hotline at 800-596-4596, the Alabama Quality Assurance Foundation at 800-366-1486 or the Joint Commission at 800-994-6610 or complaint@jointcommission.org.